Technical and account
Account settings, password/email issues, devices/browsers, bugs and data protection requests.
If I have multiple accounts, can I merge them together into a single account?
Which internet browsers and devices are most suitable for the use of the platform?
I would like to suggest a feature for the platform. How can I do it?
How is my personal data used and protected?
How do I change my billing details?
To update your billing details, simply follow these steps:1. Navigate to the Settings From your personal dashboard head to the "Settings" page...
Where can I see the status of my subscription?
To view the status of your subscription, simply navigate to the Billing section within your account profile. Here, you'll find...
Is the information I share in my assessment secure?
Can I request to have my data deleted from your systems?
How do I unsubscribe from HIGH5 emails?
What should I do if I am not receiving the password reset email?
Occasionally, password reset emails may be mistakenly filtered as spam by certain email providers due to their automated nature. The first...
I'm experiencing technical issues with your website. Who can I contact?
Experiencing technical difficulties while browsing our website can be frustrating, but rest assured, we're here to help you resolve them...
How do I reset my password?
If you've forgotten your password, you can easily reset it in two simple ways:1. Forgot Password Option at Login:Visit the login...
How do I get in touch with the HIGH5 support team?
At HIGH5, we prioritize providing exceptional support to our users. If you need assistance or have any questions, our dedicated...
How do I change my email?
Changing your email address on the HIGH5 platform is a straightforward process that ensures your account remains up-to-date with your...
How can I update my details?
Details such as your first or last name and email address are stored on the My Profile tab under the...