How can I reset my password if I don’t have access to my email address anymore?

For security, you need to verify your identity as the account owner, hence, the password reset link/token is sent to the email linked to the account. Since you no longer have access to the email, the Accounts Team can step in and help!

Before anything though, we'll first need to verify that you're the account owner. Please reach out to our Support Team via this link and send over the following information:

  • Email address on the account
  • Preferred or new email address
  • HIGH5 strengths you remember having in your results

Support will then respond with the login details and instructions, allowing you to regain access to your account.

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