What should I do if I am not receiving the password reset email?

Occasionally, password reset emails may be mistakenly filtered as spam by certain email providers due to their automated nature. The first step then would be to check your email's junk or spam folder.

If the password reset email isn't located in the junk or spam folder, consider adding the email address [email protected] to your email contacts. This action signals to your email provider that you anticipate receiving emails from us, potentially preventing future blocking.

After adding our email to your contacts, please try to reset your HIGH5 password once more. Just a tip, the password reset email token expires in 60 minutes.

If the issue persists despite these efforts, it's advisable to reach out to your email provider or IT department to request whitelisting our domain, ensuring our emails bypass any filtering issues.

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