The link in the invitation email does not work, what should I do?

1. Try using the link at the bottom of the email

Occasionally, technical issues or email configurations can cause the link attached to the button in the invitation email to break. If you encounter difficulties with the link, try locating the URL provided at the bottom of the email. This link is often the same as the one attached to the button and may work properly.

2. Ask your teammate to resend the invitation email

If the link in the invitation email is not working, kindly request your teammate to resend the invitation. This ensures that you receive a fresh email with a new link as the old one might have expired.

3. Use alternative options for connecting with your colleague or joining a group on HIGH5

If the link in the email continues to be unresponsive, consider alternative methods for connecting. You can either request a direct invitation link from your colleagues or a special invite code that will help you connect on HIGH5 platform. 

If the issue with connecting with someone on the platform persists do not hesitate to contact our support team

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