My payment did not go through. Why is that?

If you've encountered issues with your payment not going through, there could be several reasons behind it.

  1. It might be that the connection between our site and your bank got interrupted while processing the transaction. Trying another time might help in this case.
  2. It might be that there are insufficient funds on the card that you are using. In this case, trying a different card would help.
  3. It might be that your bank blocked this transaction. You can either try a card by a different bank or contact you bank to check why they did not let the transaction go through.
  4. Finally, it might be that our servers are experiencing an overload due to a high number of transactions and test takers. In which case, you might simply try again after a short while.

Alternatively, If you've waited for some time and the payment still hasn't gone through and you have contacted your bank for assistance, don't hesitate to contact our support team.

Was this article helpful?

What if I am not satisfied with my purchase?
What should I do if my account hasn't been activated even though I've paid?